I didn’t get my confirmation email?
On occasion this email can end up in your junk mail folder. Please check there. If not, email us on support@displaynote and we’ll get you connected.
What devices does DisplayNote / TouchIT Notes work on?
DisplayNote is comprised of two components; the DisplayNote desktop software running on a computer and the DisplayNote app running on tablet/phone devices. The DisplayNote desktop software currently is available on Windows (Windows 7 and newer) and Mac OS X (10.7 and newer) – Minimum specs required: Core2Duo with 1GB RAM (2GB recommended). Currently iPad (2nd [...]
Can I deploy TouchIT Notes on a network?
Yes, there’s an MSI available in the Get DisplayNote section of the website.
Can I deploy TouchIT Notes on a network?
Yes, there’s an MSI available in the Get DisplayNote section of the website.
Do I need an internet connection?
You’ll need internet to register your licence and if you’re hosting/joining a session via over the cloud.
Why can I not join a Cloud session?
Please make sure that your Antivirus software is not blocking DisplayNote. e.g. we know that AVG can cause a problem.
Why can I not host a Cloud session?
To Host a cloud session your license must allow this. Check Advanced Settings and see if Cloud Service is available for you. If not, the setting will not be clickable. You can upgrade your license by contacting us. Please make sure that your ANTIVIRUS SOFTWARE is not blocking DisplayNote. e.g. we know that AVG can [...]
How do I disconnect my device from a connected session?
Tap the session icon on the menu and then the disconnect button or if presenter, tap the session icon followed by ‘Leave Session’ on the from the presenter tools.
If my device runs out of battery will I lose my slides?
No, all your work is auto-saved and can be loaded through the ‘Open Saved Content’ icon.
When I draw on screen my host stream freezes and I can no longer see the Presenter’s slide what is going on?
This should happen. When you add any shapes or annotation it takes a screen capture of the Presenter’s computer at that moment. This becomes the background of the slide with any created objects appearing on top. Pressing the orange live screen button in the top right of your screen will return you to the live [...]