Do I need to stay logged in?
No, you can log into DisplayNote / TouchIT Notes on any supported computer and mobile device.
The stream is slow on the mobile devices
Check that you’re not putting the network under pressure by doing things like downloading music/movies or running a VIRUS SCAN. Please see our guide on using TouchIT Notes on your network.
Can I keep the same session ID for each session?
For security reasons, a unique Session ID is generated each and every time.
I’m getting a message saying no internet connection
Are you working under a proxy server? To configure proxy settings, go to advanced settings, click on proxy settings and configure. More often than not, this is a job for your IT admin team and we’re happy to work with them directly.Please see our guide on configuring DisplayNote for your proxy servers.
DisplayNote / TouchIT Notes won’t launch
More often than not, this is caused by ‘Aero Mode’ in Windows. If working on Windows, ensure that you have ‘Aero Mode’ turned on. If that doesn’t work, try right-clicking on DisplayNote and running as admin. If still not connecting ensure that bonjour is working. What is Bonjour? Bonjour is Apple’s implementation of Zero-configuration networking [...]
I can’t see my computer as an available host
First make sure you have an active session running on your PC. Next check that a firewall isn’t blocking DisplayNote App or TouchIT Notes?
Do I need an internet connection?
You will need an internet connection to register your account and if starting and joining sessions over the cloud.
Will TouchIT Notes work on a network without an internet connection?
Yes, it will. You will need an internet connection initially to register your account.
Firewall Problem?
In a firewall, the following two addresses need to be allowed as they check to authenticate the user http://nimbus.displaynote.com *.amazonaws.com Furthermore, to allow Participant devices to connect to the host PC ensure the following firewall ports are open: UDP 20101 UDP 20100 TCP 8554 TCP 49042
I can’t connect through my Network with TouchIT Notes – Firewall problems?
In a firewall, the following two addresses need to be allowed as they check to authenticate the user http://nimbus.displaynote.com *.amazonaws.com Furthermore, to allow Participant devices to connect to the host PC ensure the following firewall ports are open: UDP 20101 UDP 20100 TCP 8554 TCP 49042